Collect from your agent, or from our Harare and Bulawayo stores

Refund Policy

This policy is not final.
Drafting is with the client. The interaction between the statutory cooling-off right and opened fragrance is the part that needs legal input.

What this policy has to cover

  • The seven-day right to cancel an electronic transaction without reason or penalty.
  • What condition goods must be returned in, defined precisely enough to be fair and enforceable on sealed cosmetics.
  • Who pays return costs, and how a refund is made when no online payment was taken in the first place.
  • Faulty or incorrectly supplied goods, which are a separate right and not subject to the same conditions.
  • How long a refund takes.

Questions in the meantime: besuperior@arthur-ford.co.zw or +263 779 708 539.